Posted January 14, 2020
Food & Beverage Supervisor
As a Food & Beverage Supervisor, you will fill a leadership role in supporting your hotel’s financial goals by assisting the Food and Beverage management in the daily operations of the restaurant and/or other areas of the Food and Beverage and Banquet departments. You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability. This position reports to the Food and Beverage Manager/Director or General Manager.
The ideal candidate will:
- Have a minimum of 1 year experience in a Supervisory or Management Food and Beverage position.
- Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
- Inspects restaurant and outlets daily to ensure high quality food and food presentation, cleanliness and side work duties completed. Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
- Assist Department Head/General Manager to ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to company standards.
- Assist Department Head/General Manager to schedule employees at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
- Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
- Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
- Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared, organized and delivers high standards of service.
- Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
- Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.
- Provides a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management
Benefits for Full Time Employees
- Medical, Dental, and Vision Coverage
- 401K retirement plan
- Short and Long-Term Disability Income*
- Term Life and AD&D Insurance
- Vacation PTO & Holiday/Sick PTO
- Employee Assistance Program
*Specific plans for specific positions
Sheraton Indianapolis Hotel at Keystone Crossing
395 Room Hotel
When travelers arrive at Sheraton Indianapolis Hotel at Keystone Crossing they'll experience the benefits of modern accommodations and a prime location in the city's most affluent area, Keystone at the Crossing. Situated in the northern end of Indianapolis, Indiana, our hotel places visitors near a variety of compelling things to do. Guests can take a short drive to discover downtown Indianapolis, bring the family to the Indianapolis Zoo or catch the iconic Indy 500 at the Indianapolis Motor Speedway. We also offer a direct connection to The Fashion Mall at Keystone, the city's premier shopping destination. Throughout, our guests will enjoy thoughtful amenities like several restaurants, a Sheraton Fitness Center, an indoor heated pool and an on-site business center.