• Room Attendant

    Posted February 12, 2020

    Room Attendant

    One Lodging Now Part Of Aimbridge Hospitality

    Big Picture

    A Room Attendant will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel. They will respond promptly to requests from guests and, in some cases, from other departments, and will perform a variety of tasks to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.

    Core Accountabilities

    • Stock cart with appropriate supplies and transport cart to assigned section
    • Enter guest assigned guest rooms by following established procedure for gaining access and ensuring vacancy
    • Replace dirty linens and towels
    • Make beds
    • Clean bathrooms
    • Dust, polish and straighten desk and furnishings
    • Ensure all light fixtures and in-room appliances are in proper working conditions
    • Remove trash, recyclables and discarded items from room
    • Vacuum carpets and/or mop floors
    • Follow all company and safety and security policies and procedures
    • Report any maintenance issues or safety hazards
    • Greet, acknowledge and welcome guests according to company service standards
    • Anticipate and follow through on guests' service needs
    • Support other departments and fellow Housekeeping staff members, as needed
    • Perform deep cleaning tasks, and other duties as needed and as directed by Executive Housekeeper

    Required Attributes

    • Previous experience in an operational service environment is desirable
    • Exceptional service orientation, with keen ability to focus and deliver on guest needs
    • Reliable and responsible character, with exceptional follow up and attention to detail
    • Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency
    • Willingness and ability to support fellow team members in reaching departmental goals
    • Ability to work effectively as an independent contributor, and as a part of a collaborative team
    • Ability to multi-task and effectively manage numerous priorities within a fast-paced environment
    • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
    • Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping
    • Must be able to stand, sit, or walk for an extended period of time

    Embassy Suites by Hilton Phoenix Tempe

    224 Room All Suite

    At A Glance

    This all-suite hotel offers a complimentary shuttle to Phoenix Sky Harbor Airport. Our hotel is minutes from the Arizona State University (ASU) campus and the shopping and nightlife of Mill Avenue. Relax in our sleek lobby, bar and lounge area with expanded breakfast section.

    Guests can wake up in a spacious bedroom and enjoy extra space with a separate living area. The free made-to-order breakfast every morning includes a fresh omelet station and everything you need to get the day started right. Snacks and refreshments are complimentary every night at our Evening Reception.

    We are ready to host any event with over 10,000 sq. ft. of indoor and outdoor meeting space. Our Phoenix Ballroom makes an elegant venue for presentations and celebrations for up to 500 guests.