• Guest Service Agent

    Posted December 27, 2019

    People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!

    Guest Service Agent

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    *** Must be able to work WEEKENDS

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Aloft El Segundo/LAX (and Fairfield Inn El Segundo/LAX)

    246 Room Hotel

    Our Hotel

    This is a part of a dual branded property location.  These are sister hotels - the Aloft El Segundo/ LAX and the Fairfield by Marriott El Segundo/LAX

    Travelers celebrate style at Aloft El Segundo - Los Angeles Airport, a hip new hotel where they'll enjoy a short walk or drive from Mattel, Raytheon and Northrop Grumman offices. We offer complimentary 24-hour shuttle service to LAX, located less than a mile away. We offer easy-breezy access to plenty of shopping hot-spots and beaches nearby. We invite guests to Meet & mingle with friends at our W XYZ Bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 pantry or play in our re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed and custom amenities by Bliss Spa.