• Front Desk Associate/Night Auditor

    TownePlace Suites Denver Tech Center

    7877 South Chester Street

    Englewood, CO 80112

    Telephone (720) 875-1113

    Posted November 14, 2019

    People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!

    Front Desk Associate/Night Auditor


    TownePlace Suites Denver Tech Center is looking for a full time Front Desk associate who has passion for service and had a flexible schedule including weekends and holidays.  We are looking for a Guest Service Representative who can work three front desk shifts and two night audit shifts.  We offer competitive wage and benefits.  

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Job overview

    As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or accounting experience.
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
    • Have strong computer skills and brand POS experience.
    • May fulfill Manager on Duty shifts.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
    • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    TownePlace Suites Denver Tech Center

    94 Room Extended Stay

    Our Hotel

    A home away from home, our extended stay suites each feature a well-appointed kitchen with stainless steel appliances and a roomy living space. Start your morning off right with a complimentary breakfast buffet in our updated breakfast room. Featuring an expanded and welcoming new space, guests can meet, eat, greet in an inviting, warm atmosphere. Our hotel in Greenwood Village, CO, is near Park Meadows Mall, Fiddlers Green, and IKEA. Situated just blocks from RTD Light Rail, our Denver Tech hotel also offers direct access to the downtown and Metropolitan areas. With our convenient location & thoughtfully designed home-like accommodations, this extended stay hotel is ideal for corporate housing, family vacations, relocations & business travel. We offer free WIFI, onsite business services, and a seasonal outdoor pool.