• Guest Service Representative

    Residence Inn Atlanta Duluth/Gwinnett Place

    1760 Pineland Road

    Duluth, GA 30096

    Telephone (770) 921-2202

    Posted January 14, 2020

    Guest Service Representative

    Job overview

    As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will:

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe,Fosse and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
    • Have good computer skills and brand  experience.
    • Provide guest with  room and hotel information directions and amenities and local internet rates; prepares for group check-ins, check-outs, and VIP arrivals.  Answers phone in a prompt, efficient, and friendly manner.
    •  confirm and process guest check ins/ check outs  and out and  adapt for any changes
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings,  charges and check-outs.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Residence Inn Atlanta Duluth/Gwinnett Place

    132 Room Extended Stay

    Our Hotel

    At Residence Inn Atlanta Duluth/Gwinnett Place, we've perfected the extended-stay experience among hotels in Duluth, GA. We are conveniently located off I-85 in Gwinnett Place; a quiet suburban area of Gwinnett County's central business district. Travelers can stay near major corporations such as NCR and Parsons. Two miles away, visitores can find Gwinnett Place Mall, and just 5 more minutes away, Infinite Energy Center. 

    Our on-site conveniences surpass other Duluth, GA hotels. Guests can start each day with our free hot breakfast buffet. They can relax and mingle with fellow guests at The Residence Inn Mix™. Guests work out at our fitness center, SportCourt® and outdoor pool or relax in the spa. Our suites feature separate sleeping and living areas, full kitchens, free WiFi and a well-lit work desk with ergonomic seating.