• Guest Service Representative

    Residence Inn Davenport

    120 East 55th Street

    Davenport, IA 52806

    Telephone (563) 391-8877

    Posted November 8, 2019

    People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!

    Guest Service Representative

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Residence Inn Davenport

    78 Room Extended Stay

    Our Hotel

    Residence Inn Davenport is a premier Davenport, Iowa hotel. We're ideally positioned only minutes from the Mississippi River, John Deere headquarters, GE/Exelon, I-Wireless Center, Cobham, Nestle, Von Maur, IBM, Illinois Tool Works, Boston Consulting, AT&T, Deloitte, Boeing, Rock Island Arsenal and the Quad Cities International Airport. Our guests enjoy convenient access to downtown Davenport, riverboat casinos, Adler Theatre and the Niabi Zoo. Whatever brings visitors here, they'll find the stay they deserve at the our extended stay Residence Inn. We surpass other Davenport, Iowa hotels with everyday low rates, friendly service and generous amenities such as clean, spacious suites with work and living areas, furnished kitchens, free Wi-Fi, free breakfast and The Mix, held three nights a week for a chance to socialize and connect in the evening. Our other perks include a well-equipped fitness center, an indoor pool and Sport Court®, and 24-hour business services.