Posted September 10, 2019
Guest Service Representative
As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
The ideal candidate will:
- Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
- Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
- Have good computer skills and brand POS experience.
- Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
- Provides a professional image at all times through appearance and dress.
Note: Other duties as assigned by supervisor or management
Benefits for Full Time Employees
- Medical, Dental, and Vision Coverage
- 401K retirement plan
- Short and Long-Term Disability Income*
- Term Life and AD&D Insurance
- Vacation PTO & Holiday/Sick PTO
- Employee Assistance Program
*Specific plans for specific positions
Embassy Suites by Hilton Houston Energy Corridor
216 Room All Suite
At A Glance
Located in the ‘Energy Corridor,’ this all-suite Houston Energy Corridor hotel is 15 minutes from downtown, the George R. Brown Convention Center and the Galleria. Our friendly, multi-lingual staff will ensure every stay is a memorable one.
Guests will feel at home in a two-room suite at our Houston Energy Corridor hotel, perfect for work or for families. They can relax in your private bedroom and separate living areas with flat-screen TV in each, WiFi internet access, wet bar, refrigerator, microwave and coffeemaker. We also offer Corner Deluxe Suites for twice the space and panoramic skyline views.
Anyone can hold conventions or weddings at our Houston Energy Corridor hotel, boasting 10,000 sq. ft. of Houston function space for up to 500 guests and the support of our dedicated events team.
We have a daily complimentary cooked-to-order breakfast with buffet and the complimentary Evening Reception. Guest can dine in our Oasis Restaurant and Lounge and sip coffee from the Starbucks® Coffee Bar in the lobby. Our hotel provides a complimentary 24-hour fitness center and a heated indoor pool with whirlpool.