• Guest Services Agent

    Posted December 2, 2019

    Guest Services Agent

    Job Description

    JOB SUMMARY

    The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

    JOB DUTIES & RESPONSIBILITIES

    • Greets, registers, and assigns rooms to guests.

    • Handles confidential information, including guest records, with a high degree of integrity.

    • Promptly and effectively deals with guest requests and complaints.

    • Answers and routes calls as appropriate; takes guest messages with accuracy.

    • Responsible for cash drawer contents and transactions during shift.

    • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.

    • Answers inquiries pertaining to hotel services, registration of guests, and travel directions.

    • Assists with sales and marketing efforts as directed by the General Manager.

    • Offers and properly handles requests for wake-up calls.

    • Records pertinent guest information in the pass on log.

    • May assist in replenishing continental breakfast as needed and keeping breakfast area clean.

    • Ensures common area/lobby is clean.

    • Performs laundry functions as directed.

    • Other duties as assigned.

    Requirements

    EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

    • A minimum of one to three months related experience; or equivalent combination of training and experience.

    KNOWLEDGE, SKILLS, & ABILITIES

    • Requires the ability to read, write, and speak the English language.

    • Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.

    • Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

    • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

    • Knowledge of and ability to appropriately interpret and follow policies and procedures.

    • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

    • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

    • Skill in the use of personal computers and related software applications.

    • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

    Fairfield Inn & Suites by Marriott Minneapolis Eden Prairie

    90 Room Hotel

    Our Hotel

    The Fairfield Inn & Suites Minneapolis Eden Prairie is one of the most centrally situated hotels in Eden Prairie. Our convenient location is only a 15 minute drive to downtown Minneapolis and the MSP Airport. The world famous Mall of America and ValleyFair are both located within a 10 mile drive and provide hundreds of options for family fun, dining and entertainment. Located in the heart of Eden Prairie's business district and near lots of fun things to do, the Fairfield Inn & Suites Eden Prairie is the perfect location for both business and leisure travelers. Our complimentary shuttle service runs within a 5 mile radius of the hotel, making travel a breeze. Free WiFi is available property-wide, and our business center, meeting space, and guest room technology will exceed all business needs. Guests can start their mornings off right with a free hot breakfast served daily, and relax at the end of the night with a refreshing swim in our indoor pool or a soak in our hot tub spa.