• Guest Service Representative

    Residence Inn and Fairfield Inn & Suites Boulder Broomfield at Interlocken

    455 Zang Street

    Broomfield, CO 80021

    Telephone (303) 466-7007

    Posted September 10, 2019

    Guest Service Representative

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Residence Inn and Fairfield Inn & Suites Boulder Broomfield at Interlocken

    212 Room Hotel

    Our Hotel

    Residence Inn

    Travelers can experience the brand new Residence Inn by Marriott Broomfield and enjoy residential-inspired studios and one-bedroom suites offering all the comforts of home including a free hot breakfast and fully equipped kitchen. Echoing the outdoors, we feature an elevated mountain-lodge inspired design aesthetic complete with earthy colors, rustic woods, and natural textures. Guests can unwind in our spacious lobby featuring a bar with plenty of comfy seating or enjoy our intimate library on the second floor. Ideally located in the Broomfield 36 corridor, we’re near several of the area’s largest corporations including Ball Aerospace, Oracle and the University of Colorado. Perfect for vacations and extended stays, we offer free WiFi, a state-of-the-art fitness center, an outdoor pool, and complimentary shuttle service. Our in-house movie room can be used for business presentations, movie night, or for enjoying the big game.

    Fairfield Inn & Suites

    Ideally located between Boulder and Broomfield in the Interlocken Business Park, the all-new Fairfield Inn & Suites by Marriott Broomfield features stylish accommodations featuring an elevated mountain-lodge inspired design. We offer spacious rooms and suites with smart amenities like free WiFi, a mini-fridge, and microwave. Guests can start their day with a free full hot breakfast buffet, relax with a drink at the lobby bar, take a refreshing dip in the seasonal outdoor pool, unwind in our intimate library, or enjoy a movie night in our in-house movie room (which can also be used for corporate presentations). We are within walking distance of several great dining and shopping options and offer complimentary shuttle service within five miles of our hotel. Plus, the University of Colorado is only 10 miles away. Designed for travelers on the go, we provide guests everything they need to stay productive on the road resulting in a seamless and carefree stay.