• Guest Service Representative

    Courtyard Roseville Galleria Mall/Creekside Ridge Drive

    301 Creekside Ridge Court

    Roseville, CA 95678

    Telephone (916) 772-3404

    Part Time

    Posted August 23, 2019

    Come and join our great team!!!

    Guest Service Representative

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management


    Courtyard Roseville Galleria Mall/Creekside Ridge Drive

    125 Room Hotel

    Our Hotel

    Courtyard Roseville Galleria Mall/Creekside Ridge Drive is the premier choice among Roseville, CA hotels for value and generous hospitality. We're located at the center of Roseville only a short trip from historic Sacramento, local golf courses and area companies, making our location ideal for both business and leisure travelers. Guests can visit major companies such as Hewlett-Packard, Oracle and Agilent, or enjoy a restful stopover on their trip to Lake Tahoe, Reno and Thunder Valley Casino. Whatever brings visitors to our hotel in Roseville, they will enjoy our ample amenities and relax in our spacious guest rooms. Guests can start their morning off right with a delicious and reasonably-priced breakfast from Courtyard Café; then stop by in the evening for socialization and cocktails. Other amenities at our Roseville lodging include a newly renovated and expanded fitness center, 24hr Market and free Wi-Fi. Designed for business and equipped for leisure, Courtyard by Marriott is the definitive choice among Roseville, CA hotels.