• Guest Service Agent

    Posted August 22, 2019

    People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds here!

    Guest Service Agent

    Job overview

    As a Guest Service Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or hospitality experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Dallas/Addison Marriott Quorum by the Galleria

    547 Room Hotel

    Our Hotel

    We're the best Marriott hotel in Addison, TX located 5 minutes from Galleria Dallas shopping mall, business offices, and within walking distance from premier restaurants. Spacious rooms and suites are carefully designed for comfort and convenience with luxurious bedding, free bottled water, and a mini fridge. Our Addison, TX hotel features a lively lobby bar, concierge lounge, and Starbucks Coffee that offer a great place to connect. Guests can relax at our resort-style outdoor pool and patio featuring a fire pit and poolside games like ping pong and Foosball – perfect for a weekend getaway in Dallas. Our Marriott hotel near Galleria Dallas offers complimentary shuttle service every hour to the Galleria, and is only a short drive from Love Field (DAL) and DFW Airport.