• Hotel Night Auditor/Overnight Guest Service Agent

    Posted July 8, 2019

    The early bird may get the worm, but you can order pizza at midnight.

    Hotel Night Auditor/Overnight Guest Service Agent

    Job overview

    As a Hotel Night Auditor Reserve and PM Guest Services Agent, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.  The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

    The shifts for this position will typically be 3pm-11pm and when Night Audit support is required, the shift is 11pm-7am.

    The ideal candidate will: 

    • Have at least one year of hotel Front Desk, Night Audit and/or accounting experience.
    • Have hand's on working knowledge and experience with OPERA PMS system.
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have strong computer skills and brand POS experience. Opera preferred.
    • Will fulfill overnight Manager on Duty shifts.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. 
    • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
    • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Valley River Inn

    257 Room Hotel

    Our Hotel

    Our historic hotel in Eugene, Oregon offers 257 spacious suites & guest rooms with patios or balconies offering gorgeous views of the Willamette River, the Owen Rose Garden, and our beautifully landscaped courtyards. In addition to our cozy rooms and suites, our Eugene hotel offers an outdoor pool, indoor whirlpool, 24-hour fitness center, and on-site restaurant—the award-winning SweetWaters on the River—that serves innovative Pan-Pacific Northwest cuisine in an elegant riverfront setting.

    We’re located in the heart of Willamette Valley, close to everything you want to see and do in Eugene. Guests can visit your favorite student at the University of Oregon, and take in an Oregon Ducks football game at nearby Autzen Stadium. We close to great shopping and dining next door at Valley River Center and we're also near local wineries and breweries, including Territorial Vineyards, Steelhead Brewery, Hop Valley Brewing, and more. Eugene and its surrounding areas offer fun activities for all ages, and we put our guests in the middle of it all.