• Guest Service Representative

    Residence Inn El Paso

    6355 Gateway Boulevard West

    El Paso, TX 79925

    Telephone (915) 771-0504

    Part Time

    Posted August 5, 2019

    Guest Service Representative

    Job overview

    As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

    The ideal candidate will: 

    • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
    • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
    • Have good computer skills and brand POS experience.
    • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
    • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
    • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. 
    • Assists with sales and marketing efforts as directed by the Director of Sales and General Manager.
    • Provides a professional image at all times through appearance and dress.

    Note: Other duties as assigned by supervisor or management

    Benefits for Full Time Employees

    • Medical, Dental, and Vision Coverage
    • 401K retirement plan 
    • Short and Long-Term Disability Income*
    • Term Life and AD&D Insurance 
    • Vacation PTO & Holiday/Sick PTO
    • Employee Assistance Program

    *Specific plans for specific positions

    Residence Inn El Paso

    96 Room Extended Stay

    Our Hotel

    We're only 5 minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions. Residence Inn El Paso is centrally located off I-10 within walking distances to restaurants. Our convenient location places you minutes from Boeing, Raytheon, Hewlett Packard, Care Fusion, General Electric, Johnson Controls, Conagra Foods, Harris Corp, Lear Corporation and AT&T. Whether you're staying in El Paso for one night or one month, our El Paso hotel caters to guests' every need. We offer spacious guest rooms with separate living areas and fully equipped kitchens. Travelers can wake each morning to a delicious complimentary breakfast buffet. In the evening, guests are invited to socialize at The Mix on Mondays, Tuesdays and Wednesdays featuring different themed snacks and light appetizers.