Sales Administrative Assistant/Reservations Coordinator

Valley River Inn, Eugene, OR

Posted May 2, 2019

Yes! Diverse projects, creative solutions, using my organizational skills and Progressing my career! I’m ready!

Job overview

As a Sales Administrative Assistant and Reservations Coordinator, you will fill a pivotal role in supporting your hotel’s financial goals through supporting and learning the daily operations of the Sales and Marketing department and ensuring guest satisfaction through booking guest requests to secure rooms with the property management system in a prompt, courteous and accurate manner to maximize hotel revenues.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

What you will be doing

  • Be incredibly friendly, customer centric, love to smile and have FUN in a team environment.
  • Be experienced working in a hotel, clerical or sales and have knowledge of the local area. 
  • Assists Director of Sales with his/her daily duties as needed. Is familiar with and able to carry out the duties of the Director of Sales and/or the Catering Manager in case of absence. Effectively and professionally conveys necessary fundamentals and details of the sale to the client. Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
  • Sends information to guests that inquire about the property. Works with clients to book Pool Parties and other small functions. Sends group room contracts to clients in a timely manner, and follows up to ensure that they are returned to the hotel on-time.
  • Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time. Tracks Locally Negotiated Rates. Maintains a filing system and files sales records, correspondence and other miscellaneous items.
  • Coordinates necessary arrangements with vendors relating to sales. Establishes strong relationships with vendors to ensure maximization of hotel revenue. 
  • Follows up with past client events by sending out surveys. Compiles Guest Surveys and distributes them to Department Heads.
  • Book negotiated room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan 
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance 
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.