Summer Hospitality Management Internship 2019

Embassy Suites by Hilton Bloomington/Minneapolis, Bloomington, MN

Posted February 1, 2019

“People who personify our drive to exceed guest expectations, thrive on diversity and are anxious for an exciting career - Welcome! Opportunity abounds at Aimbridge!”

JOB SUMMARY

This ten to twelve week structured program contains assignments that will provide learning objectives that give students the opportunity to gain hands on experience in the hotel industry. The internship exposes a student to various departments at a designated Aimbridge property or properties.


Come Meet Aimbridge! 

University of Wisconsin Stout - February 27th  we will be at the Hospitality program's career fair and scheduling interviews that day!



EDUCATION & EXPERIENCE

• Working towards bachelor’s degree (B.A.) or associate’s degree (A.A.) in hospitality, hotel or tourism management from four-year or two-year College or University; or equivalent combination of education and experience.

• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

• Knowledge of and ability to appropriately interrupt and follow policies and procedures.

• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

• Adaptability to demanding/fast paced environment.

• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB DUTIES & FUNCTIONS


OPERATIONS TRACK:

· Guest Service Gold

· Learn 7 key elements of service that will leave a lasting impression on each guest.

· Front Desk Representative

· Greets, registers and assigns rooms to guests.

· Promptly and efficiently deals with guests’ requests and complaints.

· Answers and routes calls as appropriate; takes guest messages with accuracy.

Guestroom Attendant

· Cleans rooms in accordance to specific brand and company minutes per room standard.

· Replenishes guest room supplies.

· Complete room inspections.

Maintenance Employee

· Maintains cleanliness of public areas, storage areas, and parking lot.

· Replaces warn or damaged parts.

· Maintains and services pool and spa areas including testing and recording as stated by state and city regulations.

· Complete an inventory for all supplies and tools.

· Conduct preventative maintenance on guestrooms.

· Conduct safety checks.

Management/Sales

· Understanding of company/franchise standards.

· Review hotels guest tracking reports.

· Understanding of cost controls.

· Review Daily Checklist.

· Monitor the hiring of new associates.

· Discuss daily trends with management.

· Attend a sales call.

· Works with sales team to understand department functions.

· Review hotels web site and other social media sites.

· Review hotels budget.

· Other duties as assigned.


 FOOD & BEVERAGE TRACK:

· Guest Service Gold

· Learn 7 key elements of service that will leave a lasting impression on each guest.

Restaurant Server

· Service guests with all food and beverage requirements.

· Be familiar with the organization of the restaurant and lounge and know the function of each job position.

· Clear, clean and reset tables as needed.

· Be familiar with the operation of the P.O.S. system.

· Carry out cashiering functions in closing checks and end of shift paperwork.

· Perform opening and closing procedures, and side work duties according to station rotation assignment.

 Kitchen Cook

· Cooks food in quantities according to menu and number of persons to be served.

· Inventories food, supplies and equipment weekly.

· Orders kitchen supplies as needed.

· Ensures all temp logs and waste logs are maintained daily.

· Directs personnel assisting in preparation and serving of meals.

· Receives, dates, and examines foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.

Breakfast Attendant/Club Lounge Attendant

· Prepares and serves menu items to sets up the buffet before guests begin arriving for breakfast. Displays the food and beverages in an organized and attractive manner.

Frequently checks buffet line to replenish food, beverages and supplies needed.

· Sets out plates, cups, bowels, utensils and napkins for guests to use.

· Removes and disposes of leftover food at end of breakfast shift. Cleans buffet area according to established standards. Ensures inventory is stocked and properly stored prior to the next day’s shift.

· May keep daily or weekly records of foods used and consumed.

· Prepare and serve hot, cold, and/or other beverages. Stock Ice, glassware, and supplies.

· Responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.

Management/Sales

· Understanding of company/franchise standards.

· Review hotels guest tracking reports.

· Understanding of cost controls.

· Review Daily Checklist.

· Monitor the hiring of new associates.

· Discuss daily trends with management.

· Attend a sales call.

· Works with sales team to understand department functions.

· Review hotels web site and other social media sites.

· Review hotels budget.

· Other duties as assigned.

Embassy Suites by Hilton Bloomington/Minneapolis

2800 American Boulevard West

Bloomington, MN 55431

Telephone (952) 884-4811

Aimbridge Hospitality

Aimbridge Hospitality is the largest and most dynamic hotel management company in North America and the Caribbean.  With an award winning portfolio of over 825 hotels, more than 85,000 guest rooms, and over 30,000 employees the sky is the limit for your career and advancement opportunities! Our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions which allow you to progress in your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.