Sales Coordinator

Hyatt Place Charlotte Airport/Tyvola Road, Charlotte, NC

Posted January 11, 2017

“Advance your career and become part of Aimbridge Hospitality; one of the Fastest growing Hotel Management Companies in the country!”
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Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 450 hotels and resorts with more than 63,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels.

Requirements

Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Ability to type 55 wpm
  • Proficient with Microsoft operating Systems,  OnQ and Sales Pro Enterprise

Physical requirements:

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

What you will be doing

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
  • Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain Sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program.
  • Answer phones; qualify incoming inquiry calls and ensuring all inquiries are dealt with accurately, timely and in a professional manner.
  • Type sales contracts, BEO’s, correspondence, reports, forms, direct mail pieces, etc., as needed by sales team.
  • Maintain file system to ensure office is organized and efficient.
  • Maintain SalesPro Docs. ensuring consistent, accurate and working properly.
  • Assist managers on creative projects including proposals, direct mail pieces, invitations, special events, etc.
  • Maintain timely and effective paper flow and communication within department and to other departments.
  • Maintain flow of sales contracts through proper distribution to client, team, and to appropriate dept. head.
  • Quotes prices for meeting inquiries and works with Catering Manager/Reservations Manager to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Catering Manager detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distribute BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
  • Assist guests and clients with small changes, requests, etc., and completes needed paperwork for Manager.
  • Site inspections for the department as needed
  • Enters group pickup in sales pro daily and enters preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
  • Monitor/Ordering of office supplies and sales collateral to ensure we are properly stocked at all times with full packets, collateral, supplies and promotional items.
  • Call clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order.
  • Organize in house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
  • Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by entire management staff.
  • Be familiar with all Aimbridge Hospitality sales policies and house rules.
  • Ensure employees are at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Hyatt Place Charlotte Airport/Tyvola Road

2950 Oak Lake Boulevard

Charlotte, NC 28208

Telephone (704) 423-9931

Hyatt Place Charlotte Airport/Tyvola Road

128 Room Hotel

Settle in to your home away from home at our business casual hotel ideally designed for corporate travelers, romantic weekend getaways, and family vacations. Hyatt Place Charlotte Airport/Tyvola Road features spacious rooms with high tech, modern conveniences ideal for staying productive and connected, including state-of-the-art media and work centers and free Wi-Fi access throughout. 

Located just west of uptown Charlotte and four miles from the Charlotte Douglas International Airport, our pet-friendly hotel is centrally located to popular area attractions including the Charlotte Motor Speedway, Bank of America Stadium, Carowinds Amusement Park and the Billy Graham Library. For the busy corporate and convention traveler, we are within close proximity to the Charlotte Convention Center and many nearby business complexes. 

At Hyatt Place Charlotte Airport/Tyvola Road you will find the perfect mix of style, convenience and innovation with all of the modern comforts you expect from Hyatt. Kick off your day with a Starbucks coffee drink in the morning and wind it down with your favorite beer, wine or cocktail at our Coffee to Cocktails Bar. Get in a workout in our 24 hour StayFit Gym and take a swim in the outdoor pool. Our inviting Gallery offers comfortable lounging spaces for surfing the web and hanging out.