Front Desk Agent

Doubletree Hotel Dallas-Campbell Center, Dallas, TX

Posted February 28, 2017

"Advance your career and become part of Aimbridge Hospitality; one of the Fastest growing Hotel Management Companies in the country!"

Requirements

Education & Experience:

  • College course work in related field helpful.
  • Experience in a hotel is MANDATORY!  Hilton Hotels preferably
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
  • High School diploma or equivalent required.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

What you will be doing

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service, facilities and hours of operation.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Follow all Aimbridge Hospitality credit policies.
  • Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.

Doubletree Hotel Dallas-Campbell Center

8250 North Central Expressway

Dallas, TX 75206

Telephone (214) 691-8700

Doubletree Hotel Dallas-Campbell Center

301 Room Hotel

Highlights

  • Centrally located to popular Dallas attractions businesses
  • Over 15,000 sq. ft. of meeting space, including a rooftop ballroom
  • Complimentary business center, fitness center and shuttle within a 3-mile radius
  • Backdoor Comedy Club onsite, named "best comedy club" in Dallas
  • WiFi available in each room and public lounge areas for a small fee
  • Enjoy daily breakfast, lunch and dinner at Brass Cactus restaurant

At A Glance

Feel welcomed at DoubleTree by Hilton Hotel Dallas – Campbell Centre and savor a warm, freshly baked DoubleTree chocolate chip cookie. Situated within easy access of Central Expressway and Northwest Highway, this Dallas hotel is close to Park Lane and Lovers Lane DART rail stations. Discover nearby Dallas attractions within a three-mile radius via the hotel’s complimentary shuttle service.

Each of this Dallas hotel’s inviting accommodations boasts stunning city vistas from floor-to-ceiling windows. Unwind in a spacious guest room and stay productive at the large desk with WiFi or upgrade to a Junior Suite with a combined sleeping room and living area. Enjoy all the support you need for business in the complimentary business center. Situated close to a wide range of business corporations, this Dallas – Campbell Centre hotel presents over 15,000 sq. ft. of meeting space for up to 700 guests. Celebrate your dream wedding in the rooftop ballroom and admire spectacular Dallas views or host a corporate event in a professional boardroom.

Enjoy an evening of fun and laughter at this Dallas hotel’s Backdoor Comedy Club, named ‘best comedy club’ by D Magazine and the Dallas Observer. Feel relaxed in the warm and comforting atmosphere of Dallas restaurant, Brass Cactus and tasty international dishes. Stay active in the fitness center with modern equipment or explore nearby Dallas dining and shopping options within close walking distance of the hotel.