Housekeeping Supervisor (PM)

Sheraton Lake Buena Vista Resort, Orlando, FL

Posted January 11, 2017

Be a part of newly energized 2017 housekeeping team!!

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards, assist Room Attendants as needed, provide necessary training. Responsible for assuming all Housekeeping Manager functions in his/her absence. 

This posting is for PM Housekeeping Supervisor - the shift is from 4:00pm to 12:30am.

 

QUALIFICATION STANDARDS

Education & Experience:

  • At least 2 to 3 years of housekeeping experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • Previous supervisory responsibility preferred.

Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand, sit, walk and climb stairs as needed during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well  and maintain composure in stressful, high pressure situations.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

DUTIES & FUNCTIONS

Essential:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time.
  • Maintain key control system.
  • Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
  • Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire.
  • Handle items for "Lost and Found" according to the standards.
  • Be familiar with all Aimbridge Hospitality policies and House Rules.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Marginal:

  • Ensure the overall appearance, cleanliness and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of Room Attendants.
  • Motivate, coach, and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s, special guests and requests.
  • Perform any other duties as requested by Management.

 

 

I

page break icon

Sheraton Lake Buena Vista Resort

12205 S Apopka Vineland Road

Orlando, FL 32836

Telephone (407) 239-0444

Sheraton Lake Buena Vista Resort

490 Room Hotel

Welcome to Sheraton Lake Buena Vista Resort

Located just few blocks from the entrance to Walt Disney World® Resort, our resort hotel is the perfect choice for visiting Central Florida Attractions.
 
Our recent $26 million renovation has brought an award-winning, contemporary design to the resort.  All of our guests enjoy:

  • Complimentary high-speed Internet access
  • Free transportation to and from Disney Theme Parks 
  • Climate controlled pools with 250 lounge chairs, 79-foot water slide and family activities, including s’mores and dive-in movies
  • Pool-side cabanas with HDTVs, ceiling fans and mini fridges (additional rental fee)
  • 490 guest rooms, including family suites
  • Sheraton Fitness Center powered by Core Performance
  • A full-service Top of the Palms Spa
  • Concierge staff
  • On-site car rental services

Step into our newly refreshed lobby, and connect with a friendly staff member for check-in at the Front Desk. Then, head up to your comfortable accommodations for some much-needed rest, or schedule a relaxing massage at our on-site Top of The Palms Spa. Our Guest Concierge also offers helpful tips for navigating local theme parks like a pro!
 
After a fun day in the parks, return to Sheraton Lake Buena Vista Resort to share even more memories with your companions over a delicious meal or signature beverage at 
Two Resort Restaurants.