Revenue Manager

Hunt Valley Inn, Wyndham Grand Hotel, Hunt Valley, MD

Posted February 10, 2017

***Wyndham Grand Hotel is soon to be Delta by Marriott! Come join our team as a Property Revenue Manager. Marriott and/or Starwood brands or multi-property experience preferred. This could a multi-property position for the right candidate. Email your resume to Jim.Hansen@aimhosp.com.

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 450 hotels and resorts with more than 63,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels.

QUALIFICATION STANDARDS

Education & Experience:

  • At least 5 years of progressive experience in a hotel or a related field required; or a 4-year college degree and at least 1 year of related experience.
  • Previous supervisory responsibility preferred.
  • High school diploma required
  • Working knowledge of Microsoft Word, Excel, Office, e-mail.
  • Capable of creating word documents, working charts, and spreadsheets.
  • Understanding of general hotel operations and the philosophy of yield management.

Physical requirements:

  • Flexible and long hours sometimes required. Typically a 50 hour work week.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high-pressure situations, including ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

  • Present a friendly, service oriented outlook when dealing with guests and employees.
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper attire.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient operations.
  • Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
  • The ability to be able to sell strategic decisions to gain optimal business mix.
  • Ability to manage upward with good debate and consensus skills with objectivity.
  • Self directed and motivated.
  • Complete, Analyze and Report on Future Demand Strategy Analysis (FDSA).
  • Establish and communicate sales strategy for day, week, month and rolling 12 months.
  • Make Yield Management decisions and update CRS/GDS/PMS inventory directly through the systems.
  • Communicate any strategy changes or update any calendars for the sales team to use.
  • Review the Central Reservation System (CRS) Daily Wrap Up, Denials, Call conversion reports, View Availability Calendar and Allotment Calendar.
  • Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling?
  • Address the opportunities in Aimbridge Business Review morning meeting.
  • Schedule and complete call arounds using the Market Pricing Analysis (MPA) and determine the pricing and compression compared to our competition.
  • Manage and communicate group cut off dates.
  • Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days.
  • Verify pick up to actual block, cut off date, and whether or not you should extend, etc.
  • Discuss making any changes necessary to system.
  • Complete Group Analysis Worksheet when needed. (Use this if FDSA demand indicator is A or B on the group dates or taking the group pushes the date to A or B)
  • Run a list of groups that went from Tentative to Definite, determine what groups will effect availability and restrict or price accordingly for rolling 12 months.
  • Monitor the status of the hotel throughout the day. Adjust any inventory controls that need to be modified through CRS/GDS/PMS and communicate to the strategy team. This must occur at a minimum of twice a day with more frequent monitoring for high demand/revenue time frames.
  • Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
  • As necessary, complete any rate changes through CRS/GDS.
  • Work with the strategy team to forecast accurately as well as projecting future transient demand.
  • Work with the strategy team in analyzing actual performance vs. potential to identify future revenue opportunities.
  • Update the Historic Demand Analysis (HDA) daily. Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance.
  • Update the following persons of the successes/shortfalls: General Manager, Director of Sales & Marketing, & the Rooms Director.
  • Forecast projected transient demand for next 90 days using FDSA.
  • Update the four Potential Lost Revenue Worksheets. Ensure accuracy from the HDA. Review Actual performance versus Potential performance.
  • Facilitate weekly sales strategy meeting following the established agenda.
  • Complete a recap of Strategy Meeting, putting into place items/actions discussed.
  • Forward the recap of Strategy Meeting, FDSA, MPA for current month plus next 3 future months as well as HDA, potential lost revenue worksheets, group analysis worksheets and strategy meeting notes via email to the Regional Director of Revenue Management (RDRM).
  • Update, Analyze and Report on FDSA for rolling 12 months.
  • Analyze the following CRS Reports: CRO Productivity, Company and Travel Agency Production, City and State Production. If necessary, complete action plans for the property to follow to create additional production/revenue.
  • Analyze the Star Report. For hotels that have a 3-month Revenue Market share decline, provide written update to the Regional Director of Revenue Management in preparation for the Revenue Meeting.
  • Analyze the CRO Productivity Report for any necessary action.
  • Review Phaser reports and analyze for incorrect restrictions, rates of the competitive set and restrictions of the competitive set.
  • Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition.
  • Review volume account production with Directors.
  • Facilitate  monthly sales strategy meeting with the General Manager and Reservations Manager to discuss trends, review prior month information, and determine upcoming events and future strategies.
  • Assist with Annual Budget, Annual Strategic Pricing and Market Plan process.
  • Review/Update CRS/GDS Hotel Description information when necessary

Marginal:

  • Attend meetings/training as required by management.
  • Perform other duties as requested by management.

Hunt Valley Inn, Wyndham Grand Hotel

245 Shawan Road

Hunt Valley, MD 21031

Telephone (410) 785-7000

Hunt Valley Inn, Wyndham Grand Hotel

392 Room Hotel

Welcome to Hunt Valley…

Hunt Valley Inn, a 392-room Wyndham Grand Hotel is ideally situated just north of Baltimore, MD. Baltimore Hunt Valley Inn’s accommodations and facilities blend rich history, a brand newly renovated contemporary yet elegant vibe, together with a luxuriously comfortable style that will exceed your expectations.

Within walking distance to Hunt Valley Towne Center open-air shopping, the hotel accommodates business travelers with its proximity near many corporations such as AAI/Textron Systems, Becton Dickinson, Lucent Technologies, McCormick Corporation, Stanley Black & Decker and Procter & Gamble. 

The Hunt Valley Inn Baltimore is also easily accessible to popular leisure venues and attractions including Baltimore’s scenic Inner Harbor, the Baltimore National Aquarium, University of Maryland Baltimore, the Maryland Zoo, Camden Yards and The Baltimore Convention Center.

Guest Rooms

392 guest rooms and suites are located within easy travel distance to downtown Baltimore, Inner Harbor and loads of area attractions.

Hotel guests will appreciate the suburban lodging vibe of the recently-renovated accommodations, public space and common areas. Guest rooms and suites are stylish, comfortable and feature warm colors, dark wood, contrasting contemporary, minimalist furnishings and appointments…some custom-made. They are among the best and finest Baltimore area accommodations available.

If, in addition to a great night’s sleep, working in a workout sounds like an awesome idea during your stay, simply head to Hunt Valley Inn’s Fitness Center. Open 24 hours and located on the lobby level (adjacent to the indoor pool), Health/Fitness Center will satisfy all your fitness needs and includes state-of-the-art Life Fitness cardio equipment with individual televisions at each station, free weights and aerobic area for stretching and yoga. Dry sauna too. Plus there is an indoor/outdoor heated swimming pool if aquatic fitness is more your style…reopening better than ever in March.

However else you like to relax or be entertained, Hunt Valley Inn’s proximity to Baltimore and its surrounding areas offers loads of amazing and diverse attraction and local event options to satisfy every area visitor – from the not-so-active to the extremely active.