Steward/Dishwasher

Éilan Hotel & Spa, San Antonio, TX

Posted October 12, 2017

Éilan Hotel & Spa offers exceptional personalized service to guests who appreciate fine accommodations and memorable cuisine in a fun, friendly atmosphere delivered by attentive and caring associates.

This is primarily a PM role, shifts would start around 4:00 pm.

POSITION FOCUS

Under general supervision, provides the restaurant and kitchen with clean and sanitary ware.

CUSTOMER SERVICE FOCUS

You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Gathers all dirty dishware from tubs brought to the dishroom, rinses and stacks in dishracks, always clearing dishes of leftovers and trash in order to prepare for automated washing.
  • Loads full dishracks on belt and ensures correct placement in accordance to the instructions for the operation of the machine. Operates automatic dish washing machine by using controls as instructed.
  • Loads dishwashing solutions into automatic dispensers and regulates the output of detergents and chemicals to the dishwashing machine by monitoring and adjusting controls.
  • Unloads clean dishes from racks after being processed through dish machine, inspects for cleanliness and carefully stacks in specified carts and shelves for the easy use by restaurant and kitchen staff.
  • Manually scrubs pots, pans and other kitchen equipment that cannot be washed automatically, using detergents, scourers, and special solutions as required. Inspects for cleanliness, manually dries with hand towels, and puts away in correct places.
  • Manually polishes all silver, stainless steel and pewter used in food service, using standard polishing cloth and products, in order to present clean and attractive equipment to diners.
  • Maintains the automatic dishwashing equipment in good condition and working order in accordance with manufacturers' instructions in order to prolong the life of the equipment, prevent breakdowns and to meet mandated health compliance regulations.
  • Keeps the dishroom in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary work station and to meet mandated health compliance requirements.
  • Mops kitchen floors as requested and at end of each shift, cleans all kitchen work surfaces as regularly scheduled by manager including walls, ceilings, hoods, vents and ovens.
  • Gathers all trash cans from kitchen work areas at end of each shift and empties into outside trash compactor.
  • Sweeps loading dock and kitchen entrance areas, clearing litter and debris to trash bins, for the safety of employees and purveyors.
  • Performs other duties as assigned, requested or deemed necessary by management.

  • OTHER DUTIES/RESPONSIBILITIES
  • Unloads deliveries as they arrive, and accounts for ordered items by comparing packing lists to actual items received.
  • Transports deliveries to stock room by carrying boxes or using a dolly.
  • Assists the stock room personnel with sorting and storing of delivered goods.
  • Maintains clean employee breakroom and restrooms by sweeping, mopping, cleaning counters and refilling supplies on a daily basis.
  • Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.

  • SUPERVISORY DUTIES - None
    POSITION QUALIFICATIONS

Competencies

Strategic Skills

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy & Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal & Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

Knowledge/Skills

Must have basic knowledge of dishwashing.

Abilities

Must have vision ability to see minute objects at arms length, to read meters and controls.

Must have finger, hand and upper body dexterity to grasp dishes, push, pull, carry and lift racks, carts, and large trash bins. Must be able to bend, squat, reach and retrieve items from above head. Must be able to lift, push, pull and carry up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment  up to 75% of the time. Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.

Continuous standing -during preparation, during service hours or during expediting. Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have excellent vision to see that product is prepared appropriately. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be able to understand and follow written or verbal instruction, or instruction by example. Must have the ability to keep breakage to a minimum by handling china, glassware and fragile equipment with care.

Education/Formal Training

None

Experience

None

Material/Equipment Used

Operate dish machine, garbage disposal. trash compactor, broom, mop, floor buffer and other cleaning equipment. dishware handling, and floor maintenance. Chemicals/Agents used: Dishwashing chemicals, sanitation chemicals and all purpose cleaners. Protective clothing: Rubber gloves, back supports and protective eyeware approximately 100% of 8 hours. Continual exposure to hazardous chemicals used for cleaning.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Éilan Hotel & Spa

18603 La Cantera Terrace

San Antonio, TX 78256

Telephone (210) 598-2900

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 700 hotels and resorts with more than 85,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovation ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to success and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.