Assistant Front Office Manager (OEM)

Sheraton San Jose Hotel, Milpitas, CA

Posted August 12, 2017

Ability is nothing without opportunity. Opportunity abounds at Aimbridge!

Job overview

As an Assistant Front Office Manager, you will fill an important leadership role with an industry-recognized leader in hospitality management services. You will oversee and coordinate the activities of all front office operations and team. Skillfully guide, mentor and grow a talented Front Office Staff, including Guest Service Representatives, Drivers, Bellmen, Night Auditors, and Guest Breakfast Attendants. Lead by modeling the way, by training, empowering, and coaching your team on an ongoing basis. Your experience and expertise will focus on maximizing profits, developing and retaining employees and exceeding guest expectations. This position reports to the Front Office Manager.

The ideal candidate will:

  • Have one or more years of Hotel Customer Service or Hotel Supervisor/Management experience and brand experience preferred.
  • Lead with confidence and love to share what you know. Develop and foster lasting relationships, guest care, and passion for service excellence. Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
  • Open and clear communication between guests, your team, and fellow departments. Keep a pulse on guest and employee interactions, transforming potential issues into opportunities to teach and elevate guest experience. Respond with prompt graciousness to guest requests and inquiries.
  • Assist Front Office Manager in the overall operations and front of the house guest experience. Motivate staff within all hotel departments and establishes a productive working environment for hotel. Assists to conduct training classes regarding safety, security, department procedures and service guidelines.
  • Assist Front Office Manager in scheduling of Front Office team, overseeing their performance reviews and training and development to achieve or exceed hotel service quality standards.
  • Assists and participate in revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met.
  • Analyze and resolve guest issues, billing, and daily reports.  Participate in assembling and interpreting financial and operational plans for the rooms department to include annual hotel budget.
  • Ensure Front Office operating smoothly under your watch by taking necessary steps and actions to ensure associates and guests are safe, security and systems equipment are fully functioning for optimal efficiency.
  • Exercise your experience and relationship building talent to ensure delighted, returning guests.  Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Flexible in working varied schedule to include evenings, holidays and weekends.
  • Ability to efficiently multi-task and maintain confidentiality of proprietary information; flexibility to re-prioritize daily demands and priorities; proficiency in using various business software, property management system, and office machines.  Microsoft Office with strong computer skills is vital to this position; stands, walk, lifts and push for extended periods of time; move, lift, carry, push, pull, and place objects without assistance.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

Medical, Dental, and Vision Coverage, 401k Retirement Savings Plan, Short and Long-Term Disability Income, Term Life and AD&D Insurance, Vacation PTO & Holiday/Sick PTO, Employee Assistance Program, and Associate, Friends & Family Room Discounts

Why you will enjoy working at Sheraton San Jose Hotel:

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton San Jose Hotel.

Sheraton San Jose Hotel is set in the heart of high-tech Silicon Valley with 229 beautifully renovated hotel rooms, including 55 suites, 49 Club Level rooms and Cabana Suites with balconies situated by the heated poolside and overlooking our lush courtyard with cascading fountains and waterfall. We are a proud member Marriott International’s portfolio of brands with over 6,000 hotels in more than 500 global locations creating the world's largest hotel company. We're also excited to be a part of Aimbridge Hospitality, our management company, with over 500 hotels and resorts (luxury, boutique and lifestyle) and more than 70,000 guestrooms. It’s also a pleasure to be a part of Evolution Hospitality with its more than 50 properties and 12,000 guestrooms with 21 unique brands and seven independent hotels clustered on the West Coast. There are plenty of opportunities to travel and go on an adventure with us!

How to join our team:

For immediate consideration, please attach your cover letter, salary requirements and resume. For inquiries or interest, you may also call (408)-943-0600, click APPLY or come and visit us at Sheraton San Jose Hotel, 1801 Barber Lane, Milpitas, CA 95035.  We conduct meet and greet interviews Tuesday through Thursday, from 10am to 12pm and again at 2pm to 4pm. Walk-ins are always welcome! Sheraton San Jose is very proud to offer equal opportunities.

Sheraton San Jose Hotel

1801 Barber Lane

Milpitas, CA 95035

Telephone (408) 943-0600

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 500 hotels and resorts with more than 70,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:

  • Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
  • Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
  • General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.