Food & Beverage Supervisor

Hyatt Regency Schaumburg, Chicago, Schaumburg, IL

Posted August 11, 2017

One cannot think well, love well, sleep well, if one has not dined well.

Job overview

As a Food & Beverage Supervisor, you will fill a leadership role in supporting your hotel’s financial goals by assisting the Food and Beverage management in the daily operations of the restaurant and/or other areas of the Food and Beverage and Banquet departments. You will ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability.  This position reports to the Food and Beverage Manager/Director or General Manager.

The ideal candidate will:

  • Have a minimum of one year experience in a Supervisory or Management Food and Beverage position.
  • Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
  • Inspects restaurant and outlets daily to ensure high quality food and food presentation, cleanliness and side work duties completed.  Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
  • Assist Department Head/General Manager to ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to Aimbridge Hospitality’s standards.
  • Assist Department Head/General Manager to schedule employees at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
  • Participates in monthly inventories.  Initiates programs to reduce breakage and loss in China, Glass and Silver.
  • Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
  • Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared, organized and delivers high standards of service.
  • Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
  • Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

Hyatt Regency Schaumburg, Chicago

1800 East Golf Road

Schaumburg, IL 60173

Telephone (847) 605-1234

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 500 hotels and resorts with more than 70,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:

  • Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
  • Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
  • General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.