Lounge Cocktail Server

Renaissance Cleveland Hotel, Cleveland, OH

Posted July 14, 2017

A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and is a sophisticated downtown hotel featuring 491 hotel rooms and 64,734 square feet of event space. Explore a world of opportunities & join our dynamic team!

Who this job will appeal to

  • Aimbridge Hospitality offers a variety of career opportunities within our portfolio which consists of well-known brands with more than 60 hotels in 17 States.
  • The company owns and manages franchised hotel brands including Embassy Suites, Hilton Garden Inn, Marriott, Doubletree, aloft, Cambria Suites, Sheraton, Hyatt and more.
  • Come and explore a world of opportunities and join our dynamic team!
  • Our Philosophy is to consistently deliver exceptional hotel service with the help of dedicated, caring employees thus outperforming the competition.
  • We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
  • Your role will be integral to the success of our company.
  • We strive to create a work place culture that values family, work life balance and community

What you will be doing

  • Check station before, during and after shift for proper set-up and cleanliness.
  •  Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
  • Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
  • Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
  • When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
  • Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
  • Replenish beverages as necessary and check with guests for overall satisfaction.
  • Ascertain guest satisfaction and present check. Process check per hotel procedures.

Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

 

Renaissance Cleveland Hotel

24 Public Square

Cleveland, OH 44113

Telephone (216) 696-5600

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 500 hotels and resorts with more than 70,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:

  • Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
  • Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
  • General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.