Guest Service Representative

Wingate by Wyndham Green Bay/Airport, Green Bay, WI
Part Time

Posted October 12, 2017

““We have an immediate part time opening offering free parking, on-site discounts on Wyndham Hotels & Radisson Hotel stays."

Why People Like to Work for Us

  • Our Philosophy is to consistently deliver exceptional hotel service with the help of dedicated, caring employees thus outperforming the competition.
  • We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.
  • Your role will be integral to the success of our company.
  • We strive to create a work place culture that values family, work life balance and community.

Job overview

The selected, qualified individual will be responsible to:

  • Check guests into and out of their sleeping rooms.
  •  Document comments regarding guest or guest feedback in the Hotel system.
  •  Collect, process and document method of payment for each guest.
  • Make guest room reservations.
  • Provide direction, information and friendly, professional service to all guests.
  • Drive guests to/from the airport or local businesses in the absence of a bell person.

This position requires an individual that is:

  • Friendly, professional in tone, demeanor and presentation.
  • Proficient with computers (training will be provided on Hotel specific software).
  • Has a valid drivers license with a clean driving record.
  • Adaptable to change based on business demands and guest needs.
  • Ability to obtain an Operator's (bartender's) License from the local municipality.

Requirements

Education Requirements:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

Job Knowledge, Skills and Abilities:

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

Working Environment:

  • Inside with protection from weather but not necessarily changes in temperature.
  • Confined work area with considerable traffic, frequent interruptions and noise from telephones, voices and office machines.
  • Periods of standing exceeding 90 % of work shift are required.
  • Physical activities include standing, talking, hearing, seeing, sitting, lifting, carrying, pushing, pulling, stooping, kneeling, reaching, handling, fingering, bending.
  • Considerable repetitive motion of hands and wrists as relates to the use of computer keyboards is possible.

Wingate by Wyndham Green Bay/Airport

2065 Airport Drive

Green Bay, WI 54313

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 700 hotels and resorts with more than 85,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovation ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to success and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals. Every leader knows the key to success is continuous training to all team members, and to proactively encourage and provide them with opportunities for advancement.