Guest Service Agent

Home2 Suites Houston Energy Corridor, Houston, TX

Posted September 11, 2017

“Free to be you” is our overarching culture which our Team Members bring to life every day. Be part of our New Home2 Suites by Hilton Houston Energy Corridor. Join us to provide our guests with everything they need to be themselves while traveling.

Why People Like to Work for Us

Aimbridge Hospitality is the nations’ second largest independent hotel investment and management firm with a proven track record for delivering superior returns for its strategic partners in a variety of markets and economic cycles. Aimbridge provides management, asset management, development, renovation and consulting services. Based in Dallas, Texas and with development offices in Chicago, Dallas and Puerto Rico, Aimbridge currently owns and/or manages over 440 upscale, independent and branded hotels with nearly 63,000 rooms across the United States and the Caribbean.

We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. We strive to create a work place culture that values family, work life balance and community.

What you will be doing

  • Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
  • Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties.
  • Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Requirements

Education & Experience:

  • Experience in a hotel or a related field preferred.
  • Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

Benefits

A competitive Benefits packet including:

  • Medical, Dental & Vision Insurance
  • 401K with matching contribution
  • Employee Room rate discounts at participant Hotels
  • Educational Reimbursement
  • Paid Time Off - Vacation PTO & Holiday/Sick PTO
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance

Home2 Suites Houston Energy Corridor

1106 Sherwood Forest Street

Houston, TX 77043

Telephone (832) 358-1000

Aimbridge Hospitality

Aimbridge Hospitality is one of the largest and most dynamic independent management companies in North America and the Caribbean. With an award winning portfolio of over 500 hotels and resorts with more than 70,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.

Aimbridge Hospitality Culture

Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization.

Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community.

Career Advancement at Aimbridge Hospitality

Aimbridge Hospitality values innovative ideas that ensure high productivity and rewards those willing to step forward and help us develop passionate team members that deliver outstanding guest service and top financial results. We want you to succeed and explore new positions in which allow you to progress your career. Our culture and programs prepare you to meet and exceed your personal goals through:

  • Every leader knowing the key to success is to always be training your team members, and to proactively encourage and provide them with opportunities for advancement.
  • Manager In Training (MIT) programs to develop performing hourly staff into management opportunities.
  • General Manager In Training (GMIT) programs to prepare performing management staff to take the keys to their first hotel.